Chatbot FAQs

Chatbots are software applications that are programmed to send messages to users in a conversational interface, much like a live chat widget. They act like digital agents and are used to interact with your site visitors.

They can complete a number of tasks that your visitor might require, whether it be pointing them to the right product of interest, helping direct them through to your sales team, or taking a booking or reservation. There is no end to what you can get a chatbot to do for you and everyone has slightly different requirements.

Ultimately they can act like a digital agent on your site, interacting with as many visitors as you have on your site at any one time and working 24 hours a day, 7 days a week and 52 weeks a year! They never stop.

View the demo chatbots here to get an idea how it works.

If you have any additional questions or requirements, please contact us for a Free Consultation so we can help you understand how a bespoke chatbot can increase your conversions and help your team deal with the customers that really matter!

Chatbots are the ultimate conversion optimization tool you could have installed on your website. Chatbots work actively, automatically and seamlessly for you around the clock to help convert your website visitors into fresh leads!

No you don’t. Our chatbot services are subscription-based month-to-month with zero commitment. You may cancel anytime prior to the next billing date by providing at least 48 hours notice. Simply contact us if you wish to cancel.

Chatbots are significantly more cost effective and affordable for any business. A chatbot can perform 24/7/365 for you, whereas with most live chat services you would pay a premium for that same coverage.  A chatbot can also handle unlimited simultaneous chat sessions regardless of the number of visitors your website has, whereas with live chat you would need a small army of live chat agents to come anywhere close. If you have paid for live chat services before you will find that the live chat operators you paid substantially more for don’t perform any better than a chatbot; in fact, most live chat operators won’t really even know your business when communicating with your visitors.

Absolutely not! Your chatbot will perform 24/7/365 and provide you unlimited simultaneous chats with unlimited leads every month. You will receive as many leads as how many visitors interact with the chatbot and provide their information!

Yes we can! Depending on the complexity we may charge a nominal one-time hourly programming fee; however, in most circumstances we can custom program a chatbot for your specific business at no additional cost.  Contact us if your needs are more complex than our chatbot examples and we will provide an estimate.

You can install your chatbot on an unlimited number of pages of your website as you want; we set no limit.  If you have any specific landing pages such as an event registration page, we recommend purchasing a separate chatbot to handle related inquiries specific to that landing page as in this example that would be event registration inquiries.  However, for most websites, one chatbot is sufficient.

No, each chatbot can only be installed on one website URL. If you have a main website at domain.com and also another website (same business) at company.domain.com (a subdomain) you can use the chatbot on both provided the top-level TLD (domain) is the same.

If you have two different websites: 1) ToolOutletPros.com; and 2) FishtanksRUs.com, you would need two chatbots, one for each website/business.

If you need any clarifications or have any questions on this please contact us.

Our chatbot services are very affordable; however, they are a recurring monthly subscription. We would not be able to maintain our backend software, updates, and related expenses if we only charged a one-time cost. Please beware of any companies that do.

Yes! Your chatbot can be programmed into any language. Simply complete your purchase then send us an email to: [email protected]  We will work with you to translate the chat script into your preferred language.

Please note: We do not provide translation services.

Yes we can! Simply place your order then contact us with your website login details. In most cases, such as if your website was built in WordPress, we will only need access to your website’s dashboard in order to add the code. If you’re not comfortable providing us your login, and you’re also not comfortable adding the code yourself, you can choose to forward the code to your webmaster to add the code.